FAQs

Frequently asked questions relating to RemoteSpark

FAQs:
How is RemoteSpark licensed?
Can I use the same RemoteSpark account on my PC and HoloLens?

What time zone are sessions saved in?

Can I record a RemoteSpark session?

Why am I getting a camera/microphone permission error in RemoteSpark on my device?

Why am I seeing an account creation error when making a RemoteSpark account?

How is RemoteSpark licensed?

RemoteSpark is licensed by device. This means that all features are enabled/disabled depending on the license type (Trial or Enterprise) that the HoloLens has associated with it.

Tip: if you have questions about specific features of RemoteSpark, please contact our Sales team.

RemoteSpark is NOT licensed by user account

The license is fully dependent on the license assigned to the HoloLens when you're in an active video call, not the user that is logged into the application.

Every PC user is granted an Expert license by default.

 

Can I use the same RemoteSpark account on my PC and HoloLens?

Yes you can use any RemoteSpark account on any compatible device, but you can only log in to one device at a time with each account.

 

What time zone are sessions saved in?

All sessions are saved in Coordinated Universal Time (UTC).

 

Can I record a RemoteSpark session?

At present time, there is no embedded recording functionality within RemoteSpark - but there are workarounds to record the session outside of RemoteSpark.

To record from the PC:

You can use video screen-capture software to record the screen during video calls from the PC, including from within Microsoft PowerPoint.

To record from the HoloLens:

You can also take video using Mixed Reality Capture on the HoloLens to record what the HoloLens is seeing.

 

Why am I getting a camera/microphone permission error in RemoteSpark on my device?

When you launch RemoteSpark for the first time, you’ll be prompted to allow the application to access your webcam and microphone. If you deny either one of the permissions, you will likely receive an error when starting a video call.

Tip: device requirements for RemoteSpark can be found here.

If you see a permissions error when starting a video call, you’ll need to change your device’s privacy permissions for RemoteSpark.

  1. Open your device’s Settings.
  2. Select Privacy.Privacy menu 2
  3. Select Microphone(or Camera) from the sidebar.select microphone 2
  4. Make sure Let Apps Use Microphone (Or Camera)is set to On.Microphone on 2
  5. Locate RemoteSpark from the list of apps.
  6. Ensure it’s set to On.

Remotespark Microphone on 2

Why am I seeing an account creation error when making a RemoteSpark account?

If you are seeing the following error when creating a RemoteSpark Account:

Account creation error

Check through the following list:

  1. Make sure you have an internet connection.
  2. Make sure your connection to the RemoteSpark Server is active by using the Test Login feature.
  3. Ensure you are not entering the same email address for an existing account.