How do I obtain my 'verbose logs'?

In the event that you need to retrieve your Verbose Logs from your RemoteSpark application on your PC, please follow these steps.

Step 1

Click the Settings icon at the bottom right of the login window.

Screenshot 2021-05-10 145723

Step 2

Turn on Verbose Log (Preview) in the app then Save.

Screenshot 2021-05-10 145331

Step 3

Repeat the steps necessary to re-create your error.

Step 4

Open File Explorer on your PC and navigate to:

C:\Users\YOURUSER\AppData\Local\Packages\KognitivSpark.RemoteSparkClient_###\LocalState\Logs

Send the following files to your KognitivSpark representative:

  • RemoteSpark.txt
  • \Verbose\####.txt

Please note that the use of ### indicates a unique string of characters on your PC.