How to start a RemoteSpark video call
In this article: |
Start a Quick Call |
Select your call settings |
Start a low-bandwidth call |
Start an Instant Assist™ call (preview) |
Note: all RemoteSpark calls must begin from the remote user (cannot begin from the Expert end of the connection).
Start a Quick Call
The Quick Call button allows you to initiate a call from the HoloLens with one click.
- The call will initiate with Recommended Settings (1 mpbs audio/video connection).
- Go online on the HoloLens.
- Select the Quick Call button on an Expert contact who is online.
- Answer the call on the Expert side of the connection.
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When the call is answered, the RemoteSpark Client window will close and the HoloLens will enter Immersive View.
- After the call is connected, the HoloLens user will hear 'Call Connected' and can communicate with the Expert user.
Select your call settings
You can select your audio/video stream settings by first clicking on the contact your wish to call instead of using the Quick Call button.
- Go online on the HoloLens.
- Select the Expert contact (who must also be online) that you want to call.
- Click anywhere on the Expert's icon (except for the Quick Call button).
- Select Video Call.
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Select the connection type (audio/video streaming resolution):
- Recommended Settings: 1 mbps audio/video connection mode.
- Fast Network Settings: 2.5 mbps audio/video connection mode.
- Advanced Connection Modes: select from different connection speeds + video compression formats (VP8 + H264).
5. Answer the call on the Expert side.
6. When the call is answered, the RemoteSpark Client window will close and the HoloLens will enter Immersive View.
- After the call is connected, the HoloLens user will hear 'Call Connected' and can communicate with the Expert user.
Start a low-bandwidth call
You can select your call settings and initiate a RemoteSpark video call with lower video/audio resolution.
- Go online on the HoloLens.
- Select the Expert contact (who must also be online) that you want to call.
- Click anywhere on the Expert's icon (except for the Quick Call button).
- Select Video Call.
- Select the 256kbps VP8 or 128 kbps VP8 connection mode.
- Answer the call on the Expert side.
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When the call is answered, the RemoteSpark Client window will close and the HoloLens will enter Immersive View.
- After the call is connected, the HoloLens user will hear 'Call Connected' and can communicate with the Expert user.
Start an Instant Assist ™ call (preview)
Instant Assist allows a HoloLens user to send a single-use call invitation to any email address. The receiver of the assist request can click the link to start a call with the HoloLens instantly using the RemoteSpark Web Client, without the need to create an account or login.
To start an Instant Assist call:
- Go online on the HoloLens.
- Select Instant Assist.
- Enter the email of the Expert you want to call.
- Click Submit.
The expert will be sent an email link to answer, and RemoteSpark will show as ‘calling’ until they have answered.
To answer an Instant Assist call:
- Open your email inbox where the Instant Assist request was sent from system@kognitivspark.com.
- Click Answer Call to launch the RemoteSpark Web Client and begin the call.
- Note: you are not required to login or add the remote user to start the call with Instant Assist.
- Note: you are not required to login or add the remote user to start the call with Instant Assist.
Notes on Instant Assist:
- The Instant Assist function launches the RemoteSpark Web Client. Any regional availability or feature limitations of the Web Client are the same for Instant Assist.
- The email link is active for a maximum of 5 minutes. If clicked after that, no video call will start with the HoloLens user.
- The Instant Assist email is sent from system@kognitivspark.com.
- All Instant Assist sessions start with Recommended Settings (1mbps).
- All session data is stored under 'Email Expert' in your contact list.