Make a video call

How to start a RemoteSpark video call

In this article:
Start a Quick Call
Select your call settings
Start a low-bandwidth call

 

 

Note: all RemoteSpark calls must begin from the remote user (cannot begin from the Expert side).

Start a Quick Call

The Quick Call button allows you to initiate a call from the HoloLens with one click.

  • The call will initiate with Recommended Settings (1 mpbs audio/video connection).
  1. Go online on the HoloLens.
  2. Select the Quick Call button on an Expert contact who is online.
    • Quick Call redStarting a Quick Call from HoloLens - GIF
  3. Answer the call on the Expert side of the connection.
    • Call Answer
  4. When the call is answered, the RemoteSpark Client window will close and the HoloLens will enter Immersive View.

    • After the call is connected, the HoloLens user will hear 'Call Connected' and can communicate with the Expert user.

Select your call settings

You can select your audio/video stream settings by first clicking on the contact your wish to call instead of using the Quick Call button.

  1. Go online on the HoloLens.
  2. Select the Expert contact (who must also be online) that you want to call.
    • Click anywhere on the Expert's icon (except for the Quick Call button).
    • online expert
  3. Select Video Call.
    • video call
  4. Select the connection type (audio/video streaming resolution):

    • Recommended Settings: 1 mbps audio/video connection mode.
    • Fast Network Settings: 2.5 mpbs audio/video connection mode.
    • Advanced Connection Modes: select from different connection speeds + video compression formats (VP8 + H264).
    • Call Settings V1

5. Answer the call on the Expert side.

6. When the call is answered, the RemoteSpark Client window will close and the HoloLens will enter Immersive View.

  • After the call is connected, the HoloLens user will hear 'Call Connected' and can communicate with the Expert user.

Start a low-bandwidth call

You can select your call settings and initiate a RemoteSpark video call with lower video/audio resolution.

  1. Go online on the HoloLens.
  2. Select the Expert contact (who must also be online) that you want to call.
    • Click anywhere on the Expert's icon (except for the Quick Call button).
    • online expert
  3. Select Video Call.
    • video call
  4. Select the 256kbps VP8 or 128 kbps VP8 connection mode.
    • low bandwidth modes
  5. Answer the call on the Expert side.
  6. When the call is answered, the RemoteSpark Client window will close and the HoloLens will enter Immersive View.

    • After the call is connected, the HoloLens user will hear 'Call Connected' and can communicate with the Expert user.