Network Information
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      1. RemoteSpark Help Desk
      2. Getting Started
      3. Network Information

      Network test

      The RemoteSpark Network Test Tool is a diagnostic that allows users to test if their environment is properly configured to operate RemoteSpark

      1. Login to RemoteSpark.
      2. Go Online.
      3. Double-click on the green globe icon.
        • This is beside the WiFi status in the bottom left corner of the RemoteSpark window.

      globe icon 2

      4. Click Run Tests.

      Run Tests

      5. If the tests are successful, your device and network are configured properly to allow a call to initialize.

      If any of the network tests fail, you’ll need to consult with your IT department about network configuration.

      • To help explain any issues, you may want to share a screenshot of the issue that the tool has flagged
      • If the video and audio permissions fail, see here for instructions.

        Note: If you cannot login to RemoteSpark and go online, please test your connection with the Test Login Server function from the Settings page.