The RemoteSpark Network Test Tool is a diagnostic that allows users to test if their environment is properly configured to operate RemoteSpark
- Login to RemoteSpark.
- Go Online.
- Double-click on the user icon beside your username. This is beside the WiFi status in the bottom left corner of the RemoteSpark window.
- Click Run Tests.
5. If the tests are successful, your device and network are configured properly to allow a call to initialize.
If any of the network tests fail, you’ll need to consult with your IT department about network configuration.
- To help explain any issues, you may want to share a screenshot of the issue that the tool has flagged
- If the video and audio permissions fail, see here for instructions.
Note: If you cannot login to RemoteSpark and go online, please test your connection with the Test Login Server function from the Settings page.