Using the RemoteSpark Admin Tool

All information about administrator accounts, user management, and the Organization Gallery

In this article
What is the RemoteSpark Admin Tool?
Administrator account
Creating user accounts
Resetting a user account password
Adding existing user accounts to the Organization
Connecting user accounts
Removing a user from the Organization
Adding objects to the Organization Gallery
Removing objects from the Organization Gallery
FAQs about the Admin Tool

 

What is the RemoteSpark Admin Tool?

The RemoteSpark Admin Tool is a standalone, separate application from RemoteSpark that allows an administrator to create and manage user accounts for their team more easily and create a common shared Organization Gallery.

Note: the RemoteSpark Admin Tool beta version is only available by sideload package and cannot currently be downloaded from the Microsoft Store at present time. Please contact Kognitiv Spark Support for further information.

Administrator account

Each Organization requires a designated Administrator who can access and manage the RemoteSpark Admin Tool functions.

Note: each Organization can only have one Administrator account, and for the cloud version of RemoteSpark, this Administrator’s account must first be created in RemoteSpark before they’ll be able to log in to the Admin Tool.

The designated Administrator can only be set or changed by Kognitiv Spark for the cloud version.

 

Creating user accounts

  1. Select your organization button in the upper right corner of the Admin Tool.
    • This button will have the name of your Organization (Kognitiv Spark demos in the example below)
      Admin charmAdmin charm 2
  2. Click Create.
    •  Create 2
  3. Add a username, email, and password for the account.
    • Create account
    • Note: the user does not need a valid email for an account created with the Admin tool unless they wish to reset the password from within the RemoteSpark application.
  4. Click Create Account.
  5. The user account is now active, and the user is automatically added as a member of the Organization.

Note: users can still create RemoteSpark accounts or login with their Microsoft Account without use of the Admin Tool.

Resetting a user account password

Once a user account is accepted into the Organization, the Administrator can reset their password from the Admin Tool.

  1. Select your organization name button in the upper right corner of the Admin Tool.
    • This button will have the name of your Organization (Kognitiv Spark demos in the example below.
      Admin charmAdmin charm 2
  2. Click Reset Password for the user.
    • reset password 2
  3. Enter a new password.
  4. Click Ok.

Note: this will not work for users who have logged in through the Microsoft Account login when they setup their account.

    Connecting user accounts

    Using the Admin Tool, you can connect users in the Organization together without the need for a contact invitation.

    1. Select your organization name button in the upper right corner of the Admin Tool.
      • Admin charm
      • Admin charm 2
    2. Select Connect Member on the user.CONNECT MEMBER (1)
    3. From the list of users displayed, select Connect to connect the users together
      • connect member 2

    Adding existing user accounts to the Organization

    To add users to the Organization who already have a RemoteSpark Account (accounts that were not created with the Admin Tool but with the standard account creation steps):

    1. Select your organization name button in the upper right corner of the Admin Tool.
      • This button will have the name of your Organization (Kognitiv Spark demos in the example below.
      • Admin charm
      • Admin charm 2
    2. Click Invite and enter the user’s email address.
      • invite 3
    3. Click Submit.

    The users will receive an invitation that they must accept to join the Organization. Until they accept the invitation, they will be shown as “pending” from the Admin Tool.

    pending member

    To have a user accept the Organization invitation, click on the pending invitation from their contact list.

    Pending Organizations are shown as a purple icon from their contact list. To accept the invitation, click on it (in this example, the name of the Organization is Kognitiv Spark demos)

    Pending org invite

      Removing a user from the Organization

      1. Select your organization name button in the upper right corner of the Admin Tool.
        • This button will have the name of your Organization (Kognitiv Spark demos in the example below.
        • Admin charm
      2. Click Delete Member.

      Delete member

      Note: this will not delete the user’s account but will remove them from the Organization.

      Adding objects to the Organization Gallery

      1. Select Add.
        • add
      2. Select the 3D model file (zipped glTF 2.0 or .kspark file) or document ( .pdf, .doc, .docx, .xls., .xlsx., .ppt., .pptx) you wish to add to the Gallery.
      3. Enter a name for the file (optional) and select
      4. Wait for the file to upload.

      When the files have been uploaded, they can then be shared by Organization members in RemoteSpark sessions (only when both users are members of the Organization) and can also be viewed by the remote users in your Organization.

      Removing objects from the Organization Gallery

      1. Select the Settings icon on an object in the Gallery.
      2. Click Delete
        • Delete org gallery item

      FAQs about the Admin Tool

      How do we use objects in our Organization Gallery in a RemoteSpark video call?

      In a RemoteSpark video call, the Expert can select Files > Gallery and select your Organization Gallery from the dropdown list.

      Can members of an Organization call users who are members of the Organization?

      Yes, users are free to add and call users outside of the Organization.

      However, you will not be able to share any objects from the Organization Gallery with users who are external to the Organization.

      Can my user account be part of more than one Organization?

      No. User accounts can only be in a single organization.