Sharing content in a video call

How to share photos, documents, and 3D holographic models from expert to a remote worker in a RemoteSpark video call

 

In this article:

Photo capture
Photo uploading
Photo annotation
3D model sharing
Document sharing
Screen sharing
Live ink annotations

 

Photo capture

Click Take Photo
  • The photo capture function can also be triggered by voice command on the HoloLens

    take photo 2

Photo uploading

Note: photos must be in JPG/JPEG format.

Note: the photo’s size when it is downloaded to the HoloLens is dependent on the image’s resolution. Higher resolution images will appear larger on the HoloLens.

Drag and drop photos

  1. Find and select the photo you want to share.
  2. Click and drag the file to the item portal in the RemoteSpark call window.
  3. Drop the file when Upload is shown on the file icon.Drag file 2
    4. The photo will then upload to the RemoteSpark Server and proceed to download to the HoloLens. 

      Upload photos

      1. Click Files.
      2. Click Upload.
        file upload
      3. Find and select the file you want to share.

      4. Click Open.

        • The file will then upload to the RemoteSparkServer and proceed to download to the HoloLens. 

      Photo annotation

      1. If you have taken a photo on the PC, you will automatically enter annotation mode. You can also click on any photo’s thumbnail to edit it.Image thumbnail 2-1
      2. To annotate the image, click anywhere (with mouse-click, or stylus/finger touch on a touchscreen) on the remote image screen.Image ink 2
      To erase all annotations, click ‘Clear Ink’

      • clear ink 3
      3. To return to the video feed, click Video
      • video button 2

      4. To save the image to your PC, click Save

      • save 4

      Note: all images, along with other 3D assets, are stored in a session file on the RemoteSpark Server where they can be accessed and saved to your device at any time.

      3D model sharing

      Tip: to learn about the 3D file formats that are accepted in RemoteSpark, please see here.


        Drag and drop 3D model files

        1. Find and select the model file you want to share.
        2. Click and drag the file to the item portal in the RemoteSpark call window.
        3. Drop the file when Upload Hologram is shown on the file icon.
          • Drag file 2
        4. The 3D model will then upload to the RemoteSparkServer and proceed to download to the HoloLens. 

        Upload 3D model file

        1. Click Files.
        2. Click Upload.
          • file upload
        3. Find and select the model file you want to share.
        4. Click Open.
        5. The 3D model will then upload to the RemoteSpark Server and proceed to download to the HoloLens. 

        Share a 3D model from your Gallery

        Note: to learn how to add a file to your Personal Gallery in advance of a video call, see here.

        1. Click Files.
        2. Click Gallery.
          • gallery upload
        3. Select from the dropdown which Gallery to use: Standard, Personal or Organization.
        4. Click on the item you wish to share from the Gallery.
        5. The hologram will then proceed to download to the HoloLens.

         

        Share documents

        Note: RemoteSpark supports the following document file extensions: .pdf, .doc, .docx, .xsl, .xslx, .ppt, .pptx.

        Only the first 8 pages of a document are rendered in RemoteSpark, and documents cannot be edited or altered once they are added to a video call.

        Tip: Depending on network speeds (which can affect file upload and transfer) you may wish to limit the file size that is shared.

        Drag and Drop files

        1. Find and select the document you want to share.
        2. Drag the file to the item portal in the RemoteSpark call window.
        3. Drop the file when Upload File(s) is shown on the file icon.
          • Drag file 2
        4. The document will then upload to the RemoteSpark Server and proceed to download to the HoloLens. 

        Upload document

        1. Click Files.
        2. Click Upload.
          • file upload
        3. Find and select the file you want to share.

        4. Click Open.

        5. The file will then upload to the RemoteSpark Server and proceed to download to the HoloLens. 

        Share a document from your Gallery

        Note: to learn how to add a file to your Gallery in advance of a video call, see here.

        1. Click Files.
        2. Click Gallery.
          • gallery upload
        3. Select from the dropdown which Gallery to use: Personal or Organization.
        4. Click on the item you wish to share from the Gallery.
        5. The hologram will then proceed to download to the HoloLens.

        Screen sharing

        Expert users can share their desktop screen to the remote user in RemoteSpark video calls, in either a single screen shot (image) or a constant stream (video).

        To screen share in a RemoteSpark video call:

        1. Select Share Screen.
          • Screen share
        2. Select Image (a single screen shot) or Video (constant stream).
          • ScreenShare2
        3. Select Share your window or Share your display.
          • ScreenShare3
        4. Choose the window or screen you wish to share.
        5. Click Ok.

        The screen share will then be placed in the remote user’s environment and can be moved and interacted with.

        Note: video screen sharing is capped at a maximum of 10fps and does not include sound.

         

        Deleting the screen share

        Caution: there is a known issue relating to this feature. Please check the known issues page for more information.

        The remote user can delete the screen share using voice commands or the command bar.

        Live ink annotations

        In a video call, Remote Ink allows an expert user to add holographic ink from their screen to the remote worker’s field of view.

        Note: Remote Ink can provide a short ink highlight for the remote worker, but for more detailed and accurate highlighting try doing a photo capture and ink annotation

        Remote Ink fades within 15 seconds.

        1. Click and draw (using touch, stylus, or mouse click) in the live video portal where you wish to add instructions or highlight something.
        2. The live video feed will pause while you draw.
        3. Remote Ink will fade out of view within seconds.

        drawing ink

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