RemoteSpark Help Desk
Go to www.kognitivspark.com
Contact us
Troubleshooting
Getting Started
Overview
Installation and Licensing
Account Management
Network Information
Product Features
Calling
In-Call Features
Navigating RemoteSpark Home
Additional Information
Glossary
3D Models
RemoteSpark Server
What's New in RemoteSpark
On-Prem Information
RemoteSpark Admin Tool
Troubleshooting
FAQs
Login Issues
Common Problems
Known Issues
Audio Troubleshooting
On Premises
Application Status
Service disruptions
Back to home
RemoteSpark Help Desk
Troubleshooting
Getting Started
Overview
Installation and Licensing
Account Management
Network Information
Product Features
Calling
In-Call Features
Navigating RemoteSpark Home
Additional Information
Glossary
3D Models
RemoteSpark Server
What's New in RemoteSpark
On-Prem Information
RemoteSpark Admin Tool
Troubleshooting
FAQs
Login Issues
Common Problems
Known Issues
Audio Troubleshooting
On Premises
Application Status
Service disruptions
Troubleshooting
RemoteSpark troubleshooting
FAQs
What is Dark Zone Resiliency Protocol (DZRP)?
How do I enter a no bandwidth session?
What’s the difference between H264 and VP8?
I'm hearing an echo on the HoloLens, how do I fix that?
How do I update the Microsoft Store on the HoloLens?
How do I add more than one expert to my call?
How do I obtain my 'verbose logs'?
Why is my call failing at "webcam and mic initialized"?
How do I check what endpoint I'm using?
How do I clean my HoloLens?
How do I find my device's software version number?
How do I find my device ID?
My software is updated to the latest version in all locations but some features aren't working in RemoteSpark
Why am I getting a camera/microphone permission error in RemoteSpark on my device?
Can I record a RemoteSpark session?
What time zone are sessions saved in?
Can I use the same RemoteSpark account on my PC and HoloLens?
How is RemoteSpark licenced?
See more
Login Issues
How do I revoke RemoteSpark from my Microsoft Business or Office365 account?
How do I revoke RemoteSpark from my personal Microsoft account?
Why am I seeing an account creation error when making a RemoteSpark account?
Common Problems
My HoloLens won't connect my expert's desktop application
Known Issues
Microsoft login, error AADSTS9000411 when using RemoteSpark 1.9.90-1.9.92
Microsoft login, error AADSTS50020 when using RemoteSpark 1.9.90-1.9.92
Known Issues
Audio Troubleshooting
Audio troubleshooting
On Premises
Diagnostic Tools for Setting Up On Prem
