RemoteSpark Help Desk
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Troubleshooting
Getting Started
Overview
Installation and Licensing
Account Management
Network Information
Product Features
Calling
In-Call Features
Navigating RemoteSpark Home
Additional Information
Glossary
3D Models
RemoteSpark Server
What's New in RemoteSpark
On-Prem Information
Troubleshooting
FAQs
Login Issues
Common Problems
Known Issues
Audio Troubleshooting
On Premises
Application Status
Service disruptions
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RemoteSpark Help Desk
Troubleshooting
Getting Started
Overview
Installation and Licensing
Account Management
Network Information
Product Features
Calling
In-Call Features
Navigating RemoteSpark Home
Additional Information
Glossary
3D Models
RemoteSpark Server
What's New in RemoteSpark
On-Prem Information
Troubleshooting
FAQs
Login Issues
Common Problems
Known Issues
Audio Troubleshooting
On Premises
Application Status
Service disruptions
Troubleshooting
RemoteSpark troubleshooting
FAQs
How do I use the Windows Device Portal
I received an Instant Assist call and now have an account that I would like to log into. How do I do that?
How do I share RemoteSpark's audio during a screenshare on a Microsoft Teams call?
How do I enable Moving Platform Mode?
What is Dark Zone Resiliency Protocol (DZRP)?
How do I enter a no bandwidth session?
What’s the difference between H264 and VP8?
I'm hearing an echo on the HoloLens, how do I fix that?
How do I update the Microsoft Store on the HoloLens?
How do I add more than one expert to my call?
How do I obtain my 'verbose logs'?
Why is my call failing at "webcam and mic initialized"?
How do I check what endpoint I'm using?
How do I clean my HoloLens?
How do I find my device's software version number?
How do I find my device ID?
My software is updated to the latest version in all locations but some features aren't working in RemoteSpark
Why am I getting a camera/microphone permission error in RemoteSpark on my device?
Can I record a RemoteSpark session?
What time zone are sessions saved in?
Can I use the same RemoteSpark account on my PC and HoloLens?
How is RemoteSpark licenced?
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Login Issues
How do I revoke RemoteSpark from my Microsoft Business or Office365 account?
How do I revoke RemoteSpark from my personal Microsoft account?
Why am I seeing an account creation error when making a RemoteSpark account?
Common Problems
My HoloLens won't connect my expert's desktop application
Known Issues
Known Issues
Audio Troubleshooting
Audio troubleshooting
On Premises
Diagnostic Tools for Setting Up On Prem
