If you are experiencing an Establishing Connection screen but a call never connects, please try the following steps to resolve this:
- Disconnect and reconnect the call
- If the issue persists, reach out to your IT team and ask them to ensure Port 3478 is open for your network. You can review this article for more information:
Firewall Rules & Network Requirements (2.2.x) - If the port is open and you still cannot connect a call, please reach out to our Customer Care email for help:
Contact Kognitiv Spark Customer Care
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