Support at Kognitiv Spark
When you contact Kognitiv Spark's Customer Support team, you will receive a response from a knowledgeable product expert. Customers can expect a response as soon as possible (no longer than 24 business hours), followed by a quick & efficient resolution to the inquiry.
Contact Support
Support tickets can be submitted via help.kognitivspark.com or by emailing customercare@kognitivspark.com. Once received, the Customer Support Team will triage the case, and assign it to a member of our Customer Care team at Kognitiv Spark headquarters!
| Support | Description |
| Cost | Included with RemoteSpark License |
| Support Term | Duration of active license(s) |
| Customer Success Manager | Included with RemoteSpark license (unless otherwise specified) |
| Cases Per Year Per Customer | Not capped for the duration of licensed period |
| Implementation & Onboarding | Included with license & managed by Success Team (unless otherwise specified) |
| Hours of Support | 8am - 5pm Eastern Monday - Friday (Excluding Holidays) |
| Support Contact Email | customercare@kognitivspark.com |
| Support Website | help.kognitivspark.com |
| Initial Response Time | Within 24 hours of submission |
| Service Level Objective | 99% Uptime (Monthly) |
| Software Updates and Patches | Unlimited for duration of license |
| Hardware Support | To be provided by Hardware Manufacturer |
| Procedures for Resolution of Problems | Support Tickets are triaged and assigned by customer care based on urgency and time of submission. |
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