Technical Requirements

Modified on Tue, 06 Dec 2022 at 10:47 AM

TABLE OF CONTENTS


Device options and requirements for RemoteSpark HoloLens app

DeviceOS RequirementsDetails
Microsoft HoloLens 2Windows 10 version 1709 (build 16299) or laterInstalled through the Microsoft Store**


Device options and requirements for RemoteSpark PC app

DeviceOS RequirementsDetails

Windows 10/11 PC/tablet

Windows 10 version 1709 (build 16299) or laterInstalled through the Microsoft Store**

Licensing and product requirements per role

PCHoloLens

No license requirement

*Unlimited free users

Licensed per device

*Unlimited free users


* All RemoteSpark users are unlimited and free to use.


** The Microsoft Store is the preferred way for RemoteSpark users to install and receive ongoing updates to the application for the PC and HoloLens apps. Alternative installation options are available in some cases, please contact Kognitiv Spark support for further information.



Network requirements

The recommended minimum bandwidth requirement is at least 128kbps.


Video calls may be possible with upload or download speeds below 128kbps, but you may experience feature degradation.


Where possible, when using RemoteSpark in low bandwidth environments, make sure to initiate RemoteSpark video calls with a low-bandwidth mode.


See network firewall rules to learn more about network configuration required for RemoteSpark.

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