Technical Requirements

Modified on Fri, 03 Jun 2022 at 01:10 PM

TABLE OF CONTENTS


Device options and requirements for RemoteSpark remote user

DeviceOS RequirementsDetails
Microsoft HoloLens or HoloLens 2Windows 10 version 1709 (build 16299) or laterInstalled through the Microsoft Store**


Device options and requirements for RemoteSpark Expert user

DeviceOS RequirementsDetails

Windows 10 PC

Windows 10 version 1709 (build 16299) or laterInstalled through the Microsoft Store**

Licensing and product requirements per role

RoleSoftware needed

RemoteSpark Expert user (Desktop versions)    

*No license requirement.

RemoteSpark remote user (HoloLens)    

***RemoteSpark Enterprise license.


* All users of RemoteSpark on the desktop or web version have an Expert license by default and can support RemoteSpark video calls with any remote users (RemoteSpark on HoloLens). There is no need to purchase or upgrade the license.


** The Microsoft Store is the preferred way for RemoteSpark users to install and receive ongoing updates to the application for the desktop and HoloLens versions. Alternative installation options are available in some cases, please contact Kognitiv Spark Support for further information.


*** By default, all HoloLens users of RemoteSpark have a Trial license with limited features (maximum 4-minute video calls, etc.). For full-feature trial options, please contact Kognitiv Spark Sales for further information.


Network requirements

The recommended minimum bandwidth requirement is at least 256 kbps.


Video calls may be possible with upload or download speeds below 256 kbps, but you may experience feature degradation.


Where possible, when using RemoteSpark in low bandwidth environments, make sure to initiate RemoteSpark video calls with a low-bandwidth mode.


See network firewall rules to learn more about network configuration required for RemoteSpark.

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